Privacy Policy

Website and Guest Privacy Policy

Effective Date: August 28, 2026

1. Introduction

At West Home Hotel, we deeply respect your privacy and are committed to protecting any personal information you share with us when visiting our website (https://westhomehotel.com/) or staying at our property in Pokuase, Accra.

2. Information We Collect

We may collect personal details when you interact with our website, subscribe to our newsletters/offers, or communicate with our staff. This includes:

• Contact Information: Name, email address, and phone number provided via contact forms or newsletter signups.
• Booking Inquiries: Dates of stay, room preferences, and special requirements.
• Technical Data: IP addresses, browser specifications, and analytics cookies managed via Google Analytics and Google Tag Manager.

3. How We Use Your Information

Your information is used strictly to:

• Process reservations, service inquiries, and support requests.
• Respond to messages from our 24/7 customer chat and contact channels.
• Send promotional emails and exclusive hotel offers (if you have explicitly opted in).
• Enhance website security and user navigation performance.

4. Data Security

We utilize standard administrative, physical, and technical security safeguards to keep your personal records safe from unauthorized entry, disclosure, or alteration.

5. Your Rights

You reserve the right to request access to your stored personal records, ask for corrections, or request complete removal from our newsletter databases at any time.

6. Contact Us

If you have any questions or concerns regarding our privacy practices, please contact us directly:
West Home Hotel & Restaurant
Pokuase, Ablekuma - Accra, Ghana
Phone: +233 59 893 5868 | Email: customer@westhomehotel.com